{"id":7670,"date":"2021-02-25T15:56:19","date_gmt":"2021-02-25T14:56:19","guid":{"rendered":"https:\/\/www.gruppolercari.com\/?page_id=7670"},"modified":"2023-01-13T17:06:03","modified_gmt":"2023-01-13T16:06:03","slug":"video-loss-adjusting","status":"publish","type":"page","link":"https:\/\/www.gruppolercari.com\/en\/innovative-services\/video-loss-adjusting\/","title":{"rendered":"Video Loss-adjusting: Technology to serve the Insured"},"content":{"rendered":"
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Contacts<\/h2>\n

MILAN<\/h3>\n

Piazza della Repubblica 7-9, 20121 Milan
\nPh: +39 02 45413500
\nFax +39 02 45413509
\nE-mail gruppolercari@gruppolercari.com<\/a><\/p>\n

GENOA<\/h3>\n

Via XII Ottobre 3, 16121 Genoa
\nPh: +39 010 5446401
\nFax +39 010 587898
\nE-mail gruppolercari@gruppolercari.com<\/a><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div>

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Introduction to video-loss adjusting<\/strong><\/h2>\n

Gruppo Lercari has implemented an innovative<\/strong> solution for the management of claims based on mobile phone <\/strong>\"video-loss adjusting<\/strong>\".<\/p>\n

The solution allows the insured to carry out the loss adjusting directly and personally simply downloading an App on his mobile phone<\/strong>. All under the supervision of one loss adjuster\/claims adjuster connected via video call.<\/strong><\/p>\n

The insured is enabled to shoot the damaged parts during the video-call, under the guidance of the loss adjuster, connected in real-time. In real time, the loss adjuster sees the damaged parts<\/strong>, shoots the photographs, and communicates with the damaged party.<\/p>\n

Following the video call, the loss adjuster draws up the estimate of the damage <\/strong>and, through the App, proposes the settlement to the Insured, that can be accepted by the damaged party still by means of the App.<\/p>\n

For whom and when<\/strong><\/h2>\n

The solution is proposed to the insureds, whether they are single damaged parties or Condomimium Managers, \u00a0for Small Claims <\/strong>with the following characteristics:<\/p>\n

    \n
  • Water damage, Search and repair of the damage - amount of the damage to be agreed with the Principal (i.e. within the PL)<\/em><\/li>\n
  • Theft - amount of the damage to be agreed with the Principal<\/em><\/li>\n
  • Glass<\/li>\n
  • Motor claims<\/li>\n<\/ul>\n

    How the first contact takes place<\/strong><\/h2>\n

    First of all, it will be checked if the loss adjusting can be carried out in the \"Video-Loss adjusting\" mode.<\/p>\n

    In the event that the Insured is not willing to use the Video-Loss adjusting, the Traditional Loss adjusting takes place.<\/strong><\/p>\n

    We point out that the Video-Loss adjusting is not an obligation but only an opportunity for the Insured.<\/strong><\/p>\n

    Contact Center<\/strong><\/h2>\n

    The first contact is made by:<\/p>\n

      \n
    • \n

      E-mail<\/strong><\/h3>\n<\/li>\n<\/ul>\n

      The e-mail is sent in copy to the Insurance agency, <\/strong>to allow the Agent to become involved in the claims handling procedure, to provide any support and potentially to use the event to formulate further commercial proposals.<\/p>\n

      If the insured is interested in the video-loss adjusting, he\/she downloads and installs the App through a link provided<\/strong>, logs in with the access code and access the features of the App.<\/p>\n

      The e-mail includes:<\/p>\n

        \n
      • an informative introduction <\/strong>to the video-loss adjusting explaining the methods of execution and the advantages for the Insured, as well as the operative instructions<\/strong> to carry out the video-loss adjusting<\/li>\n
      • The link of the store which allows the Insured to download and install the App<\/strong> on his\/her own device.<\/li>\n
      • the access code <\/strong>that the insured must enter at login to access the features of the App.<\/li>\n
      • reference data ofthe case file<\/strong><\/li>\n
      • telephone number of the call center <\/strong>to allow the Insured to collect further in-depth information, clarifications and\/or explanations.<\/li>\n
      • \n

        Sms<\/strong><\/h3>\n<\/li>\n<\/ul>\n

        Containing a subset of the\u00a0 data and information reported in the e-mail.<\/p>\n

        Video loss adjusting flow<\/strong><\/h2>\n
          \n
        • The loss adjuster acquires (during a video-call) the information regarding the damage<\/strong>.<\/li>\n
        • The Insured can share, by means of photographs, any additional documentation through the <\/strong>related function of acquisition of additional documentation.<\/li>\n
        • The loss adjusting can take place: the loss adjuster guides the Insured indicating the points to be filmed<\/strong>.<\/li>\n
        • The application is equipped with suitable IT tools <\/strong>of calculation to support the loss adjuster\/claims adjuster for an accurate and precise quantification of the damage from remote <\/strong>(such as: tools to check the measurements from DEVICE<\/strong>);<\/li>\n
        • The loss adjuster can record short snapshots of the audio and video stream of the video call. The insured will be able to take the pictures.<\/li>\n
        • During the inspection the loss adjuster estimates the damage using the estimate functions available on the App<\/strong>.<\/li>\n
        • After completing the inspection the loss adjuster proposes the compensation to the insured <\/strong>(PL limit (?)) according to all the information and data emerged and estimated during the on-line inspection, and the examination of documentation and policy.<\/li>\n
        • The Insured can accept (or refuse) the offer by means of the App. If he\/she accepts, he\/she signs the acceptance on the screen of the App, or by means of an audio recording.<\/strong><\/li>\n
        • After completing this stage, the case file follows the regular handling iter of the case files in PL<\/strong>.<\/li>\n
        • If theinsured refuses the offer, the case file is handled according to the regular iter expected for <\/strong>these case files: the Traditional loss adjusting or the Specific Repair is proposed to the insured.<\/li>\n
        • If, following the video-loss adjusting, the loss adjuster cannot formulate an offer, or understands that the case file cannot be handled according to this procedure, \u00a0he will complete the video-loss adjusting with a site inspection.<\/strong><\/li>\n<\/ul>\n

          Strong points<\/h2>\n
            \n
          • Decrease in time of settlement of the loss;<\/li>\n
          • Telephone Centre H24\/365 days a year;<\/li>\n
          • First contact (sms, e-mail) within 36 h;<\/li>\n
          • Alternatively, possibility to choose the Traditional Loss Adjusting and\/or specific repair options;<\/li>\n
          • \u201cTurnkey\u201d handling of the loss or rather from the assignment to the occurred restoration, replacing the indemnity;<\/li>\n
          • possibility of the Insurance Agent to carry out personally the loss adjusting, with all the commercial benefits deriving from it;<\/li>\n
          • Portal for Agency and Insured: all the data and information pertaining to the status of the case file - from its opening to its progress\/settlement - are available in a single \"container\" shared among all the players in the process (parties involved in the loss).<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

            Contacts MILAN Piazza della Repubblica 7-9, 20121 Milan Ph: +39 02 45413500 Fax +39 02 45413509 E-mail gruppolercari@gruppolercari.com GENOA Via XII Ottobre 3, 16121 Genoa Ph: +39 010 5446401 Fax +39 010 587898 E-mail gruppolercari@gruppolercari.com Introduction to video-loss adjusting Gruppo Lercari has implemented an innovative solution for the management of […]<\/p>\n","protected":false},"author":1,"featured_media":7686,"parent":4270,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0},"_links":{"self":[{"href":"https:\/\/www.gruppolercari.com\/en\/wp-json\/wp\/v2\/pages\/7670"}],"collection":[{"href":"https:\/\/www.gruppolercari.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.gruppolercari.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.gruppolercari.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gruppolercari.com\/en\/wp-json\/wp\/v2\/comments?post=7670"}],"version-history":[{"count":7,"href":"https:\/\/www.gruppolercari.com\/en\/wp-json\/wp\/v2\/pages\/7670\/revisions"}],"predecessor-version":[{"id":9194,"href":"https:\/\/www.gruppolercari.com\/en\/wp-json\/wp\/v2\/pages\/7670\/revisions\/9194"}],"up":[{"embeddable":true,"href":"https:\/\/www.gruppolercari.com\/en\/wp-json\/wp\/v2\/pages\/4270"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.gruppolercari.com\/en\/wp-json\/wp\/v2\/media\/7686"}],"wp:attachment":[{"href":"https:\/\/www.gruppolercari.com\/en\/wp-json\/wp\/v2\/media?parent=7670"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}