Third Party Administration
Lercari has always been focused on technological progress and on devising and implementing digital processes as well as on its inclusion in the process development which is characterizing not only the insurance and after-sales services, but also all the other industrial and service sectors.
The outsourcing of non-core operations can represent a competitive advantage , even within the environmental risk management system, due to the streamlining and simplification of the activities carried out in house to optimize performance, innovate processes and refocus them on areas of greater added value.
The contractual outsourcing of some operations, with a guarantee of complete indipendence, as well as the total absence of any conflict of interests, by taking care of all accounting, reporting and consulting required aspects, on the strength of a formal mandate of Outsourcing, agreed in detail (users manuals, service level description, service level agreement), with a view to governing all the areas of intervention, the timing of execution and the respective areas of responsibility.
Such service has evolved, over the last few years and for some lines of business, into the Anglo Saxon formula - of the provision of services or TPA (Third Party Administrator = outsorced management of insurance claims below and above deductible ) on a global scale, which has now become a valid alternative to the traditional Claims Management Service & Outsourcing in property insurance and for some classes of customers.
TPA: domestic and worldwide
In order to respond, in an autonomous and qualified way, to the market's diversified demands for Claims Management services, Lercari gave rise, in 1998, to SIRCUS which has since become a reference point domestically for Claims Management in Outsourcing, in all its forms.
Close cooperation with many insurance companies, which have operated in the market for years, has been established either when they have faced the challenges of starting up or when undergoing restructuring concentrating and globalising processes that have all had an impact on the domestic insurance market.
The multinational and multidisciplinary approach that distinguishes Lercari, has also led to the development of advanced management models, even for claims affecting risks taken on at an international level (so-called binders) which require a TPA (Third Party Administration) service typical of the Anglo-Saxon market.
BPO: Business Process Outsourcing
After more than 140 years of top level operations in the insurance services field, Lercari Group decided to combine with Gruppo MOL the added value of its experiences and know-how, gained in its centuries-old history, to share best practices between the two groups as far as claims surveying services and BPO (Business Process Outsourcing) are concerned.
"Gruppo Lercari together with MOL" has implemented a bespoke and innovative services offer expressly devised for the Risk MNGT environmental system to manage critical risk management processes, with the due skills and know how, to allow its customers not only cost saving and staff flexibility but, above all, the added value arising from the combination of technology, highly professional skills and continuous process improving.
By an exclusive market platform, designed to optimize the critical risk management process, the Insurance Business Line has implemented an innovative, modular and tailor-made solution for insurance and reinsurance companies and risk MNGT environmetal system business process outsourcing.